How long does my order take to ship?

Orders are processed within 3–5 business days (excluding weekends and holidays). Once shipped, delivery typically takes 3–7 business days depending on your location and the carrier. You’ll receive a tracking link as soon as your order is on the way.

What is your return policy?

Because our items are fashion accessories, we do not accept returns or exchanges for earrings (for hygiene reasons). For all other items, we offer store credit only within 7 days of delivery as long as the item is unworn, unused, and in original packaging. If your item arrives damaged or incorrect, contact us within 48 hours of delivery and we’ll make it right.

Store credit details

Approved store credit is issued as a digital gift card/store credit code sent to your email. Store credit does not include original shipping costs and can be used toward any item on the site (subject to availability). Store credit must be used within the timeframe shown on the credit email.

Order issues / wrong address

Please double-check your shipping address before placing your order. If an order is returned to us due to an incorrect or incomplete address, reshipping fees may apply. If your tracking shows “delivered” but you don’t see your package, contact the carrier first, then email us and we’ll help you troubleshoot.

Contact

Email us at Cassie@pinkyupluxe.com

Include your order number and a quick photo (if relevant) so we can assist fast.How long does my order take to ship?